Complaints

Need to Complain? We’ll Handle it.

At Policy Guru, we aim to give you the best possible service, but there may be times when we don’t always get it right. If you tell us what went wrong, and give us the opportunity to put it right, it will help us to avoid making the same mistakes in future. You can raise your complaint with us by email, phone or post using the contact information below.

We’ll fully investigate your complaint and take whatever steps we can to sort the issue out. You’ll be kept posted about the status of your complaint as matters develop.

If you’ve got any more questions, feel free to contact us at any time here.

How To Complain

If we haven’t met your expectations in any way whatsoever, get in touch with us through any of the following:

Email: hello@policyguru.co.uk

NOTE: In order for us to process and take action on your complaint, please supply us with your full name, email address, contact telephone number, and the reason for the complaint. We will use this information to help investigate your case.

Useful links

Policy Guru is a trading name of Digital Roo Ltd. www.policyguru.co.uk is a website solely used for marketing and no advice is provided directly from this site. Policy Guru introduces you to a suitable Partner that can help give you individual advice and match you to the right solution for your personal circumstances, we are paid a fee for the introduction.

Please note life insurance products attract terms and conditions based on personal circumstances. Price information contained within this website are for illustration purposes only. You will receive a full policy document upon application which will set out the terms, conditions and limitations of cover provided under the plan.

There may be a fee for insurance advice only if you decide to proceed. Calls may be recorded for training purposes. The advisor may charge a fee.

Nothing on this website constitutes financial advice. However, we do look to match you with the right financial advice so you can speak to a qualified financial advisor. This website provides information only, and the choice of product is for you alone to choose. As an introducer we process the information you provide us and we may pass this onto our trusted third party lenders and brokers. All credit is subject to you being a UK resident, aged 18 or over and subject to your personal circumstances. All lenders operate responsible lending policies and as such credit is subject to status and affordability.

Digital Roo Ltd is an Introducer Appointed Representative of Your Mortgage People Ltd, Financial Conduct Authority (FCA) Reference Number: 685250

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Contact: hello@policyguru.co.uk